These Terms govern use of the Reddy Gari Bandi customer app, driver app and website. Please read them before registering or booking a ride.
1. Contracting entity and acceptance
The Platform is operated by JSV UTILITIES & INFRA PRIVATE LIMITED (CIN: U41001TS2026PTC219333), a company incorporated in India with its registered office at 3-118, Flat No. G3, Sai Silicon Heights, Madhapur, Shaikpet, Hyderabad, Telangana, India - 500081 (“Reddy Gari Bandi”, “we”, “us”). By creating an account, accessing the Platform, accepting a ride or driving through the Platform, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Platform.
2. Definitions and service model
“Customer” or “Passenger” means a person requesting a ride. “Driver-Partner” means an eligible driver approved to use the Platform. “Platform” means the website and customer/driver apps. “Ride” means a bike-taxi trip accepted through the Platform. The Platform facilitates discovery, booking, matching, communication and payment for rides. The exact legal role of the company must match its actual contracts and licences; nothing in these Terms removes statutory rights or duties.
3. Eligibility and account
- Customers must be at least 18 years old, able to enter a binding contract and provide accurate registration and contact information.
- Driver-Partners must satisfy applicable age, licence, training, identity, background verification, vehicle, permit, insurance and other eligibility requirements.
- Keep login credentials and OTPs confidential. You are responsible for activity through your account unless unauthorised use is reported promptly.
- Do not create duplicate or fraudulent accounts, impersonate another person, or provide false documents or information.
- Notify us immediately if your phone is lost, your account is compromised, or your information changes.
4. Booking and matching
A booking request is not confirmed until the Platform confirms it and a driver accepts or is assigned. Availability, pickup time and route estimates are estimates and can change due to traffic, weather, connectivity, road closures, driver availability or other circumstances. We may be unable to provide a ride in areas where operations are not authorised or available.
5. Fares, fees and payment
The fare and any applicable platform, convenience, waiting, toll, parking, cancellation or other charges will be shown before booking where technically possible, or disclosed in the booking flow. Applicable taxes may be added as required by law. The final amount may change only for disclosed reasons, such as a changed destination, waiting time, route changes requested by the passenger, tolls or other clearly notified charges.
Payment methods may include cash, UPI, cards or other methods enabled in the app. Payment processing may be provided by third parties. Customers must pay the applicable amount and must not ask a driver to violate payment rules. Do not disclose OTPs, UPI PINs or passwords. Refund eligibility and timelines depend on the payment method, transaction status and applicable law.
6. Cancellation, no-show and refunds
A customer or driver may cancel a booking where the app permits. Cancellation fees may apply only when shown or otherwise lawfully disclosed in the booking flow. A no-show may be recorded if the driver reaches the pickup point and the passenger does not appear within a waiting period disclosed in the booking flow (if applicable), despite reasonable attempts to contact them. Refund requests should be made by emailing jsvnetworks@gmail.com. We will review disputes fairly and communicate the decision and any applicable timeline. Nothing in this section excludes rights available under consumer law.
7. Customer responsibilities
- Provide an accurate pickup point, destination and reachable phone number.
- Arrive at the pickup point promptly and follow reasonable safety instructions.
- Wear a properly fastened helmet where required and follow applicable traffic and safety laws.
- Do not carry prohibited, dangerous, illegal or hazardous items, or use the service for unlawful purposes.
- Do not harass, threaten, assault, discriminate against, or damage the property of a driver or any other person.
- Do not request unsafe driving, unlawful routes, overloading or carriage of more passengers than legally permitted.
- Use the emergency or support features responsibly and report incidents promptly.
8. Driver-Partner responsibilities
- Maintain a valid driving licence, vehicle registration and all permits, authorisations, fitness, pollution, insurance and other documents required by law and the applicable state transport authorities.
- Use only a vehicle approved for the service and authorised for passenger carriage through the Platform. Do not accept rides if the vehicle or operation is not legally permitted.
- Keep the vehicle roadworthy, clean and safe; use a helmet and ensure the passenger has a compliant helmet where required.
- Follow traffic laws, passenger limits, road-safety requirements, fare rules and lawful directions of authorities.
- Never drive under the influence of alcohol, narcotics or impairing substances, while dangerously fatigued, or while using a handheld phone unlawfully.
- Treat passengers respectfully; do not harass, discriminate, threaten, assault, or seek off-platform payments not authorised by the booking.
- Keep onboarding documents current and promptly notify us of licence suspension, insurance expiry, vehicle changes, accidents or legal restrictions.
- Do not share passenger information or use it for personal contact, solicitation or any unrelated purpose.
9. Safety and emergencies
For an immediate threat, accident or medical emergency, contact local emergency services (112 in India, where available) and then notify Reddy Gari Bandi at 8074215689. Platform support is not a substitute for emergency services. We may suspend accounts, preserve relevant records and cooperate with lawful investigations. Report accidents, harassment, unsafe driving, suspected fraud or other incidents as soon as possible.
10. Driver onboarding, checks and suspension
Driver onboarding may require verification of identity, driving licence, vehicle records, insurance, permits and other legally required information. Approval is not a guarantee of future conduct or a substitute for the passenger’s own safety judgment. We may reject, suspend or deactivate accounts for suspected fraud, safety risks, false information, expired documents, repeated complaints, non-payment, misuse, legal restrictions or breach of these Terms. Where appropriate and legally required, we will provide notice and a reasonable opportunity to respond.
11. Cancellations and service interruptions by us
We may cancel or stop a ride if required for safety, legal compliance, suspected misuse, lack of a legally eligible driver/vehicle, severe weather, road closure, technical outage or other circumstances beyond reasonable control. We will handle payments and refunds in accordance with the displayed policy and applicable law.
12. Prohibited conduct
You must not: (a) misuse, reverse engineer or interfere with the Platform except as permitted by law; (b) manipulate GPS, fares, ratings, referrals or promotions; (c) use bots or unauthorised access; (d) submit unlawful, abusive or misleading content; (e) exploit the Platform to commit fraud or crime; (f) disclose another person’s personal data without authority; or (g) bypass applicable legal or safety requirements.
13. Ratings, complaints and investigations
Users may be able to submit ratings, feedback and complaints. Do not post unlawful, threatening, defamatory, discriminatory or personally identifying information unrelated to the complaint. We may review, moderate or remove content where reasonably necessary and lawful. Complaints may be investigated using booking records, communications, GPS/trip information and other relevant evidence, subject to the Privacy Policy and applicable law.
14. Promotions and credits
Promotional offers, referral rewards and credits are subject to their stated eligibility, expiry and usage conditions. Unless expressly stated otherwise, promotions are not redeemable for cash, cannot be transferred and may not be combined. We may correct errors, prevent abuse or withdraw an offer where lawful; already accrued statutory rights are not affected.
15. Third-party services
Maps, payment gateways, telecom, SMS, app stores and other third-party services may be needed to operate the Platform. Their own terms may apply. We are not responsible for third-party services beyond responsibilities imposed by law or contractual commitments we have expressly accepted.
16. Privacy
Our collection and use of personal data is explained in the Reddy Gari Bandi Privacy Policy available at https://www.reddygaribandi.com/privarcy-policy. By using the Platform, you acknowledge that your data will be processed as described there and in accordance with applicable law. Any consent required by law will be requested separately where necessary.
17. Disclaimers and limitation of liability
To the extent permitted by law, the Platform is provided on an available basis and estimates are not guarantees. We do not exclude or limit liability that cannot lawfully be excluded, including any applicable statutory consumer rights, liability for fraud, or liability for death or personal injury where exclusion is prohibited. Subject to that restriction, we are not liable for indirect or consequential losses arising from circumstances outside our reasonable control. The actual allocation of responsibility between the company and driver must be consistent with applicable law, insurance and the real operating model; nothing here releases any party from a non-waivable legal duty.
18. Indemnity
To the extent permitted by law, a user may be responsible for losses, claims or costs directly caused by their fraud, unlawful conduct, deliberate misuse or material breach of these Terms. This clause does not require a consumer to waive non-waivable rights or make a user responsible for losses caused by our own unlawful conduct.
19. Suspension, termination and account closure
You may stop using the Platform and request account closure by contacting jsvnetworks@gmail.com. We may suspend or terminate access for serious or repeated breaches, safety risks, fraud, legal requirements or inactivity, subject to applicable law. Certain records may be retained for legal, accounting, safety, dispute or regulatory purposes as described in the Privacy Policy.
20. State permits and legal compliance — Andhra Pradesh and Telangana
The Platform and every ride must operate only where and when permitted by applicable central law and the relevant state’s rules, notifications, permit conditions and transport-authority directions. The Motor Vehicle Aggregator Guidelines, 2025 contemplate state permission for aggregation of non-transport motorcycles for passenger journeys; this does not by itself establish that a specific company or vehicle is authorised in Andhra Pradesh or Telangana. Before launch or expansion, the company must verify and obtain all required state aggregator licences/authorisations, motorcycle permissions, commercial/passenger-use approvals, insurance, driver and vehicle compliance, fare and safety compliance, and any local requirements. If a state or authority does not permit the relevant operation, the service must not be offered there until lawful authorisation is obtained.
21. Changes to service or Terms
We may update these Terms when services, legal requirements or operations change. We will publish the updated Terms on the website/app and revise the date. Where legally required, we will give notice or obtain consent. Continued use after the effective date of a lawful update constitutes acceptance only to the extent permitted by law.
22. Governing law and disputes
These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of competent courts having territorial jurisdiction under applicable law, subject to mandatory consumer forums, statutory remedies and any jurisdictional requirements under applicable law. Nothing prevents a consumer from approaching a competent consumer commission or authority where permitted.
23. Grievance and customer support
Support phone: 8074215689 | Email: jsvnetworks@gmail.com | Website: https://www.reddygaribandi.com/ | Postal address: 3-118, Flat No. G3, Sai Silicon Heights, Madhapur, Shaikpet, Hyderabad, Telangana, India - 500081. Please include your registered mobile number, booking ID, date/time and a concise description of the issue. Do not email passwords, OTPs or payment PINs.
24. Severability and entire agreement
If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent lawful. These Terms, the Privacy Policy and any clearly disclosed booking-specific conditions form the agreement concerning use of the Platform, subject to mandatory law.